Shipping policy

Shipping Policy

At Sole Kinetix, we want every order to reach you as smoothly and efficiently as possible. This policy explains how we handle shipping, estimated delivery schedules, and related delivery matters.

1. Where We Ship

Sole Kinetix currently serves customers throughout the United States. Please ensure that your delivery address is located within our available shipping area before placing an order.

2. Shipping Fees

We believe getting your order delivered should be straightforward and affordable. That is why we offer free shipping on all orders within the United States.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

3. Delivery Options and Estimated Transit Times

Depending on the shipping option selected, the estimated delivery timeframe is:

Free Shipping: Approximately 5–8 business days.
Standard Shipping: Approximately 7–15 business days.

These estimates refer to business days and may be affected by the destination, carrier schedules, seasonal demand, severe weather, or other unexpected events. Actual delivery times may differ from the estimates provided.

4. Preparing Your Order

After an order is submitted, our team begins the process of reviewing and preparing it for shipment. Please allow 1–3 business days for order processing before the package is handed over to the shipping carrier.

Processing times are separate from transit times. During busy periods or holidays, additional preparation time may occasionally be necessary.

5. Shipment Notifications

We will send a shipping notification to your email address once your package has been dispatched. Tracking details will be included when available.

Tracking information may not appear immediately. Shipping carriers sometimes need additional time to scan the package and update their systems.

6. Changes to an Order or Delivery Address

Please review your order details carefully before submitting your purchase. If you need to correct your shipping address, email us as soon as possible.

We will do our best to assist with address corrections or order changes, but we cannot promise modifications once an order has been processed or transferred to the carrier.

7. Delayed Deliveries

Unexpected circumstances may occasionally affect delivery schedules. While we work to provide a dependable shipping experience, Sole Kinetix cannot guarantee that every package will arrive within the estimated timeframe.

If your shipment appears to be delayed beyond the expected delivery window, please contact us with your order details so we can help review the situation.

8. Packages Marked as Delivered

If your tracking page shows that a package has been delivered but you cannot find it, please check the delivery location, mailbox, building reception, and other safe places where the carrier may have left it. You may also wish to check with neighbors or other household members.

If the package remains missing, contact us by email so we can provide further assistance.